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At Lakeview Healing, LLC, we believe that everyone deserves to live a happy and fulfilling life. Letitia is an experienced and dedicated counselor here to help you overcome the challenges that are holding you back, and guiding you towards a brighter future. Whether you're struggling with chronic illness, attention deficit hyperactivity disorder (ADHD), autism spectrum disorder (ASD), recovering from trauma, or experiencing relationship issues, Letitia is here to provide the support and guidance you need to achieve your therapeutic goals.
Please reach us at letitia@lvhtherapy.com if you have any questions or concerns about any of the policies
A standard session is a weekly 53 minutes appointment which offers the most benefit especially while building therapeutic rapport.
If a client is returning to therapy after taking a break or has made notable progress and therapeutic rapport is established a shorter session of 45 minutes is offered or the option for bi-weekly. Once a client is in the maintenance stage they are offered the option of meeting every 3-weeks or once a month.
If a client is doing EMDR, weekly sessions must be maintained unless the client is taking a break from this intervention.
At this time all sessions are conducted virtually.
Virtual sessions are a great option that allows for flexibility, however, virtual sessions are not appropriate for all clients or all issues. Clients who are assessed to benefit more from in-person sessions will receive a referral.
To remain safe and HIPAA compliant, sessions can only be conducted when the client is in a private space and not while driving a vehicle, in a public space (ie. shopping), or with other people present.
Clients are requested to not engage in any highly distracting activities.
If a client requests to have a loved one involved in session this must be arranged ahead of time and appropriate paperwork filled out.
If a session starts and one of these experiences is occurring and the client is unable to get to a quiet and private place shortly, the session will be cancelled and a late cancellation fee will apply.
All telehealth sessions are conducted on a HIPAA compliant platform and clients are emailed the link at least 24 hours prior to the session.
All clients are expected to show at the start time of the session. Clients are allowed to arrive up to 10 minutes late at which the session will be cancelled and client will be marked as a no-show. If a client is having difficulty with technology or is aware they will be late, they are requested to let Lakeview Healing, LLC know as soon as possible using the contact information provided during intake.
If a client is more than 10-minutes late, the session will be cancelled and the client will be marked as a no-show. There will be a $75 fee for every no-show which will be charged to the card on file.
Clients are requested to cancel session as soon as they are aware they will be unable to make the session. A 24-hr notice is the minimum. For example, if a client has a session scheduled for Wednesday at 8:00 am they must cancel the session by Tuesday at 8:00 am to avoid the cancellation fee. Cancellations that occur after the 24-hr window will incur a late cancellation fee which is $75 and will be charged to the card on file.
If there are more than three late cancellations or no-shows termination and referral may occur. Additionally if there is excessive cancelations (ie canceling 50% of scheduled appointments) termination and referral may occur as progress cannot occur if there is inconsistency in attendance.
For self-pay clients, sessions are $150 per therapeutic hour (53 minutes) and $180 if EMDR is being utilized.
Clients using insurance will provide information to Lakeview Healings, LLC's billing service who will conduct a free benefit verification and manage all billing for clients. Clients are responsible for informing Lakeview Healing, LLC and the billing company of any changes to their insurance coverage. If the client does not update either party, the client may potentially be responsible for the full cost of any sessions not covered by insurance.
While the billing company does complete benefit verification, it is also highly recommended for clients to check with their insurance company, which can be done via the insurance company's app or website, to ensure coverage.
All balances must be paid in full each week, and if a balance remains, clients will be notified one time through their preferred means of contact. If a client fails to pay any upcoming appointments will be canceled unless previous arrangements are made.
Lakeview Healing, LLC does offer a limited number of spots on a sliding scale fee which is dependent on clients circumstance. Please reach out for more information.
Open Path is also a great option for individuals making a household income under $100,000.
ESA: Due to being unable to meet and assess any animals and not having the appropriate training to complete ESA letters, Lakeview Healing, LLC does not write ESA letters and recommends a client to visit an in-person provider.
FMLA and disability paperwork: These letters/documents may be written depending on nature of the letter and length of therapeutic relationship. No supporting letters or documents will be written for clients in therapy less than 6 months.
Please contact us at letitia@lvhtherapy.com if you cannot find your question or need additional information.
Lakeview Healing, LLC is a telehealth counseling service for residents of Colorado that provides mental health support (talk therapy or EMDR) to adults in need, and provides life coaching services for anyone across the United States.
Lakeview Healing, LLC offers individual telehealth therapy for adults who live in Colorado using a trauma and neuro-informed lens and frequently EMDR. The majority of our clients are in the BIPOC, LGBTQ+ and TGNB, and neurodivergent communities, and they have experienced complex trauma, chronic illness, and/or significant life changes.
Clients can book an appointment or a free 15 minute consultation with Lakeview Healing, LLC by filling out the contact form. Inquiries will be answered within 48 hours except for weekends and holidays.
You may also use the link below to schedule a free consult https://secure.helloalma.com/providers/letitia-cullens-proctor/
If you have BCBS you will need to use https://headway.co/providers/letitia-cullens-proctor?utm_source=pem&utm_medium=direct_link&utm_campaign=61579
Due to the time it can take to verify insurances, sessions are booked out to the following week after our consultation. So immediate sessions are not available. It is advised to call a crisis or warm line for support or to go to your nearest emergency room.
There is no afterhours support for clients. If immediate support is needed please call a crisis line, a trustworthy friend, or your nearest emergency room. Below will be options for crisis lines.
Crisis Text Line: Visit https://www.crisistextline.org/ or message A 24/7 support via text. Text HOME to 741741
Trevor Project (LGBTQ+): Text "START" to 678-678. Call 18664887386. Visit Trevor Project
988 Suicide & Crisis Lifeline: call 988 https://988lifeline.org/
RAINN (for survivors of sexual assault): call 1 800 656 4673 or visit https://www.rainn.org/
Veterans Hotline: Call 988 then press 1. To chat online visit Veterans Crisis line To text use the number 838255.
Unless a client signs a release of information (ROI) all information is protected health information (PHI) and cannot be given out. Exceptions to this rule are: if a client's insurance company is requesting specific records; client discloses plan, means, and intent to harm themselves, a building with people inside, or a specific person; and although rarely if a client is involved in a court case the courts may attempt to subpoena records.
To reduce conflict of interest, we do not accept referrals from past or current clients when they are a close relative, roommate, or friends. This is to reduce any bias that make occur since relationships often come up in sessions.
Referrals to acquaintances, classmates, co-workers, or any other casual relationships are accepted as long as neither client or referral believe they will need to explore the relationship together.
If a client is needing to help a close family member or friend find a therapist we are gladly willing to help with search recommendations.
Lakeview Healing, LLC is dedicated to promoting diversity and eradicating discrimination in delivering mental health services. Lakeview Healing, LLC embrace individuals of all ethnicities, lifestyles, faiths, sexual orientations, and gender identities.
Lakeview Healing, LLC
Centennial, CO
Copyright © 2023 Lakeview Healing, LLC - All Rights Reserved.
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